Respecting and protecting your Personal Information is very important to us. It is also a Constitutional right, a legal, and a good business practice requirement, which we take very seriously.

The purpose of Private Information includes, but is not limited to verification of the Customers details, credit checks where credit facilities are requested, security export control checks, and by operation of law.

The Customer/Supplier acknowledges that it has the right to request a list of the names and addresses of potential recipients of the Information and to review and correct the Information. The Customer/Suppler acknowledges that the collection, processing, and transfer of the information is important to enforce the contractual relationship with FANUC South Africa and that failure to consent may result in the cancellation of the agreement or purported agreement, and FANUC South Africa being unable to render any service to the customer. 

For more detailed information with regards to the processing and protecting of your personal information please contact the FANUC South Africa’s Information Officer as stipulated in section 10 below.

In line with the 8 Conditions for Lawful Procession of Personal Information as set out in the Protection of Personal Information Act no 4 of 2013 (the Act), we-

  • Accept joint responsibility and accountability with you to responsibly manage and protect your Personal Information when providing our services and solutions to you;
  • Undertake to collect and process only such Personal Information which is necessary given the purpose for which it is processed and to assist you with your required solutions, conclude the necessarily related agreements and consider the legitimate legal interests of everyone concerned, as required by the Act. We will at all times respect your right to withdraw your consent for the processing of your Personal Information;
  • Undertake to only use your Personal Information for the purpose for which the information is essential to enable us to assist you or provide solutions to you;
  • Undertake not to share or further process your Personal Information with anyone or for any reason if not required for assisting you with your solutions or as required in terms of legislation or regulations;
  • Undertake to take reasonably practicable steps to ensure that information is complete, accurate, not misleading and, where necessary, is updated;
  • Undertake to be open and transparent on the nature, extent and reasons for processing Personal Information;
  • Undertake to safeguard and protect your Personal Information in our possession;
  • Undertake to freely confirm what Personal Information we hold of you, to update and rectify the Personal Information upon request and to keep it for no longer than required.

By providing us with your Personal Information, you agree to this Policy and authorize FANUC South Africa to process such information as set out herein and you authorize FANUC South Africa and any associated entities or third parties (where applicable) for the purposes set out herein.

We will not use your Personal Information for any other purpose than that set out in this Policy and we will take the necessary steps to secure the integrity and confidentiality of Personal Information in our possession and under our control by taking appropriate and reasonable measures to prevent loss of, damage to or unauthorized destruction of your Personal Information and to prevent the unlawful access to, or processing of Personal Information.



FANUC South Africa, or the entities who provide or assist with the solutions you required (if any), need to collect, use and keep your Personal Information as prescribed by relevant legislation and regulations and for reasons such as:

  • Providing you with support, products and services that suit your needs as requested.
  • To verify your identity and to conduct credit reference searches if credit facilities are requested.
  • To conduct security export control checks as required by Japanese law and FANUC Policy.
  • To issue, administer and manage your orders and procurement processes.
  • To process information required for doing installations, layouts, processing orders and planning
  • To notify you of new products and developments that might be of interest to you.
  • To confirm, verify and update your details.
  • To receive, make payment from or to you for goods supplied or services rendered.


  • Recruitment and Employment purposes
  • Providing you with support, products and services that suit your needs as requested.
  • Administering, managing and developing our businesses and services;
  • Security, quality and risk management activities;
  • Complying with any requirement of law, regulation or a professional body of which we are a member.



Our employees will have access to your Personal Information to administer and manage our services and internal business processes. In general, we do not share your Personal Information with third parties (other than service providers acting on our behalf) unless we have a lawful basis for doing so.


We may need to share Personal Information outside of South Africa (in terms of POPI) or the European Economic Area (in terms of GDPR) for purposes as set out in this Privacy Policy Statement. This will be done for the purposes of security export control and end user compliance check as defined by Japanese law and FANUC policies.



We may need to share your Personal Information and/or utilize software or online platforms to enter and process your information for business management purposes. This will only be done in strict adherence to the requirements of the Act. We also have agreements in place to ensure that they comply with the privacy requirements as required by the Act.

FANUC South Africa may also disclose your information:

  • Where we have a duty or a right to disclose in terms of legislation, regulations or industry codes;
  • Where we believe it is necessary to protect our rights;
  • When explicitly requested by you;
  • With professional advisers, for example, law firms, as necessary to establish, exercise or defend our legal rights and obtain advice in connection with the running of our business. Personal Information may be shared with these advisers as necessary in connection with the services they have been engaged to provide.
  • To law enforcement, regulatory and other government agencies and to professional bodies, as required by and/or in accordance with applicable law or regulation. We may also review and use your personal information to determine whether disclosure is required or permitted.
  • To our Head office in Japan for the purposes of security export control and end user compliance check as defined by Japanese law and FANUC policies.



We are legally obliged to provide adequate protection for the Personal Information we hold and to stop unauthorized access and use thereof. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your Personal Information remains secure.

Generally accepted standards of technology and operational security have been implemented to protect information from loss, misuse, alteration, or destruction. All our employees are trained on information security and are required to keep Personal Information confidential and only authorized persons have access to such information.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.



We shall only retain and store Personal Information for the period for which the data is required to serve its primary purpose or a legitimate interest or for the period required to comply with an applicable legal requirement, whichever is longer.



You have the right to request a copy of the Personal Information we hold about you. To do this, simply contact us via the numbers/addresses provided below or on our website and specify what information you require. We will need proof of authorization or a copy of your ID document to confirm your identity before providing details of your personal information.

Please note that any such access request may be subject to a payment of a legally allowable fee.



You have the right to ask us to update, correct or delete your personal information. We will require proof of identity and/or authority before making changes to personal information we may hold of you. We would appreciate it if you would keep your personal information accurate and up to date.



Our policy is to use cookies only to improve the way we do business with you or when they’re essential to the way the site works.

The types of activities we may use cookies for are to:

To find out how people use our sites, such as how often they visit, which pages they go to, and which links they click on, so that we can improve our websites To help us to provide relevant information, such as details of products, services and other information that you may be interested in We do not use any cookies to store any personal data or other data that could be used to identify you as an individual.

Whenever possible, we will list the cookies used on our websites. FANUC South Africa currently uses a Session ID cookie which is purely for collecting website performance-based metrics. FANUC South Africa does not collect or store any personal data through our website cookies.



If you have any queries about this policy, or need further information about our privacy practices, wish to withdraw consent, exercise preferences or access or correct your personal information, please contact us by clicking here.

Alternatively you can contact us on the numbers/addresses listed under the contact us section of our website.

Any additional information or concerns can be found and raised with the Information Regulator, who can be contacted as shared below, but please feel free to contact us first to discuss any questions or concerns you may have:


Tel: 012 406 4818


Personal Information is defined by the Protection of Personal Information Act (the Act) as:

“information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to—

  1. information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
  2. information relating to the education or the medical, financial, criminal or employment history of the person;
  3. any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
  4. the biometric information of the person;
  5. the personal opinions, views or preferences of the person;
  6. correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
  7. the views or opinions of another individual about the person; and (h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person”.
  8. Respecting and protecting your Personal Information (please refer to the definition of Personal Information at the end of this policy statement) is very important to us. It is also a Constitutional right, legal, and good business practice requirement, which we take very seriously.